Hosted Exchange Account

Microsoft Office 365: Frequently Asked Questions – Updated

Microsoft, as expected, launched the Office 365 cloud platform today. What are the potential implications for MSPs, VARs, cloud service providers (CSPs) and other types of channel partners? Here’s an Office 365 FAQ to help learn about the SaaS platform and key considerations for channel partners.

Portions of this FAQ first surfaced on MSPmentor in March 2011. Here’s the updated version.

Q1: What is Office 365?

TalkinCloud: Office 365 is the successor to Microsoft BPOS (Business Productivity Online Suite). Office 365 is a SaaS platform that includes Exchange Online, SharePoint Online, Lync Online and other cloud applications hosted and managed by Microsoft for end-customers.

Q2: When did Office 365 debut?

TalkinCloud : Office 365 debuted in 40 markets on June 28, 2011. Introduced in beta in 2010, more than 200,000 organizations signed up and began testing it, according to Microsoft.

Q3: How much does Office 365 cost, what does it include and who does it target?

TalkinCloud : Technically, that’s three questions. But here are the answers:

Office 365 costs $2 to $27 per user per month. With Office 365 for small businesses, customers can run Office Web Apps, Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Lync Online and an external website for $6 (U.S.) per user, per month.

Office 365 seems poised to target everyone from SMB customers up to enterprise customers. In the SMB market, Microsoft states:

“Office 365 for enterprises introduces an array of choices for midsize and large businesses as well as government organizations, starting for as little as $2 or 1.75 euros per user, per month for basic e-mail. Office 365 for enterprises also includes the option to get Microsoft Office Professional Plus desktop software on a pay-as-you-go basis, for the first time ever. For $24 or 22.75 euros per user, per month, organizations can get Office Professional Plus along with e-mail, voicemail, enterprise social networking, instant messaging, Web portals, extranets, voiceconferencing and videoconferencing, webconferencing, 24×7 phone support, on-premises licenses, and more.”

Q5: Does Microsoft intend to kill its channel and sell Office 365 direct?

TalkinCloud : I think Microsoft remains committed to its channel … though there are going to be some pain points in the months ahead. On the upside, it’s safe to expect Microsoft to more clearly communicate its channel commitment at Microsoft Worldwide Partner Conference 2011, starting July 10 in Los Angeles. Also, the company has a pretty impressive channel team.

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